At Jaya 99, we take your privacy seriously. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over your own information. We believe you deserve to know — clearly and honestly — how your data is handled on our platform.
Privacy at a Glance
These six principles summarise how Jaya 99 approaches your personal data. The full policy details follow below.
All data transmitted between your device and the Jaya 99 platform is encrypted using TLS 1.3. Your login credentials, payment details, and personal information are never sent in plain text.
Jaya 99 does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is used only to operate your account and improve the platform experience.
You have the right to access, correct, or request deletion of your personal data at any time. Simply contact our support team and we will process your request within 72 hours.
Jaya 99 only collects the data that is genuinely necessary to operate your account and comply with legal requirements. We do not collect data for the sake of it.
Jaya 99 uses cookies to keep you logged in and improve platform performance. We do not use third-party advertising cookies. You can manage your cookie preferences at any time.
Your data is not kept indefinitely. Jaya 99 retains personal data only for as long as necessary to fulfil the purposes described in this policy or as required by applicable law.
Player Rights
As a Jaya 99 player, you have clear rights over your personal data. Here is what you can request at any time.
Request a copy of all personal data Jaya 99 holds about you. We will provide this within 72 hours of your request.
If any of your personal data held by Jaya 99 is inaccurate or incomplete, you can request that we correct it immediately.
You can request that Jaya 99 delete your personal data, subject to legal retention requirements for financial and compliance records.
You can ask Jaya 99 to limit how we use your data while a correction or deletion request is being reviewed.
Request your personal data in a structured, machine-readable format so you can transfer it to another service if you choose.
You can object to Jaya 99 processing your data for certain purposes, including direct marketing communications.
Your Privacy Matters: This Privacy Policy applies to all users of the Jaya 99 platform, including visitors, registered players, and anyone who contacts our support team. By using Jaya 99, you agree to the data practices described in this policy.
Jaya 99 is an online gaming platform operating at jaya-99.org, serving players primarily in Bangladesh. When this Privacy Policy refers to "Jaya 99", "we", "us", or "our", it means the Jaya 99 platform and its operating team responsible for your personal data.
Jaya 99 acts as the data controller for all personal information collected through the platform. This means we determine the purposes and means of processing your personal data, and we are responsible for ensuring that your data is handled lawfully, fairly, and transparently.
If you have any questions about how Jaya 99 handles your personal data, or if you wish to exercise any of your data rights, you can contact our privacy team directly at [email protected]. We aim to respond to all privacy-related enquiries within 72 hours.
Jaya 99 collects personal data in several ways — directly from you when you register or use the platform, automatically when you browse the site, and from third-party payment providers when you make transactions. Here is a breakdown of the categories of data we collect:
| Data Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Registration form, KYC verification |
| Contact Data | Mobile number, email address | Registration form, account settings |
| Financial Data | bKash/Nagad/Rocket account number, transaction history | Deposit and withdrawal processing |
| Technical Data | IP address, device type, browser, operating system | Automatically on platform access |
| Usage Data | Games played, bets placed, session duration, login times | Automatically during platform use |
| Communications Data | Support chat logs, email correspondence | When you contact our support team |
What We Do Not Collect: Jaya 99 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data. We only collect what is genuinely necessary to operate your account and comply with legal obligations.
Jaya 99 uses your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the reasons it was originally collected. The primary purposes for which we process your data are:
Jaya 99 will never use your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without giving you the opportunity to request human review of that decision.
Jaya 99 processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:
Withdrawing Consent: If you have given Jaya 99 consent to process your data for a specific purpose (such as marketing emails), you can withdraw that consent at any time by contacting [email protected] or updating your account preferences. Withdrawing consent does not affect the lawfulness of processing that occurred before the withdrawal.
Jaya 99 does not sell your personal data to third parties. We share your data only in the limited circumstances described below, and only with parties who are contractually obligated to handle your data securely and in accordance with this Privacy Policy.
No Third-Party Marketing: Jaya 99 will never share your contact details with third-party advertisers or marketing companies. Any promotional communications you receive will come directly from Jaya 99 and only if you have opted in to receive them.
Jaya 99 uses cookies and similar tracking technologies to operate the platform effectively and improve your experience. A cookie is a small text file stored on your device when you visit a website. Here is how Jaya 99 uses cookies:
Jaya 99 does not use third-party advertising cookies or cross-site tracking cookies. You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may prevent you from logging in or using certain platform features.
Jaya 99 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure. These measures include:
While Jaya 99 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, Jaya 99 will notify affected users as quickly as possible and take immediate steps to contain the breach.
Your Role in Security: You also play an important part in keeping your data safe. Use a strong, unique password for your Jaya 99 account, never share your login credentials, and contact support immediately if you suspect unauthorised access to your account.
Jaya 99 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years | Legal and regulatory compliance |
| Financial Transaction Records | 7 years from transaction date | AML and financial regulations |
| Support Communications | 3 years from last interaction | Dispute resolution and quality assurance |
| Technical & Usage Logs | 12 months | Security monitoring and fraud prevention |
| Marketing Preferences | Until consent is withdrawn | Consent-based processing |
When your data is no longer required, Jaya 99 will securely delete or anonymise it so that it can no longer be linked back to you. If you close your Jaya 99 account, we will begin the deletion process for data that is not subject to legal retention requirements.
To exercise any of your data rights — including access, correction, deletion, restriction, portability, or objection — please contact the Jaya 99 privacy team at [email protected]. When submitting a request, please include:
Jaya 99 will acknowledge your request within 24 hours and aim to fulfil it within 72 hours. In complex cases, we may require up to 30 days, in which case we will notify you of the extended timeline and the reason for the delay.
No Charge for Rights Requests: Exercising your data rights is free of charge. Jaya 99 will never charge you for submitting a data access, correction, or deletion request. If a request is manifestly unfounded or excessive, we reserve the right to charge a reasonable administrative fee or decline the request, with written explanation.
The Jaya 99 platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that your child has registered on Jaya 99 or provided us with personal data, please contact us immediately at [email protected].
Upon receiving a verified report of underage registration, Jaya 99 will immediately close the account, delete all associated personal data, and return any deposits made, minus any amounts already wagered. We take underage access to our platform extremely seriously and have age verification measures in place at registration and during account review.
Jaya 99 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and notify registered players via email or an in-platform notification.
We encourage you to review this Privacy Policy periodically to stay informed about how Jaya 99 protects your personal data. Your continued use of the platform after any changes to this policy constitutes your acceptance of the updated terms. If you do not agree with any changes, please stop using the platform and contact us to close your account.
Stay Up to Date: Bookmark this page and check it whenever you want to confirm how your data is being handled. The current version number and last updated date are always displayed at the top of this page for your reference.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way Jaya 99 handles your personal data, please get in touch with our privacy team. We are available 24 hours a day, 7 days a week.
For data deletion requests, account closure, or complaints about how your data has been handled, please mark your email subject line clearly as "Privacy Request" so our team can prioritise your message.