Jaya 99 Terms and Conditions — Know Your Rights Before You Play

1 Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and Jaya 99 ("we", "us", "the platform"). By accessing or using the Jaya 99 website, mobile application, or any related services, you confirm that you have read these Terms in full and agree to be bound by them.

These Terms apply to all users of the Jaya 99 platform, including registered players, visitors browsing the site, and anyone who interacts with Jaya 99 services in any capacity. If you are using Jaya 99 on behalf of another person, you confirm that you have the authority to bind that person to these Terms.

Jaya 99 reserves the right to update or modify these Terms at any time. When changes are made, the updated version will be published on this page with a revised date. Continued use of the Jaya 99 platform after any changes constitutes your acceptance of the updated Terms.

2 Eligibility

To register and use the Jaya 99 platform, you must meet the following eligibility requirements at all times:

• You must be at least 18 years of age. Jaya 99 does not permit minors to register or play under any circumstances.
• You must be accessing the platform from a jurisdiction where online gaming is not explicitly prohibited by local law.
• You must not be listed on any self-exclusion register or have previously been excluded from the Jaya 99 platform.
• You must be acting on your own behalf and not as an agent or representative of any third party.
• You must not be an employee, contractor, or immediate family member of a Jaya 99 employee.

Jaya 99 reserves the right to request proof of age at any time. If a player is found to be under 18, their account will be closed immediately, all winnings will be forfeited, and any deposits will be returned minus any amounts already wagered.

3 Account Registration

Each player is permitted to hold only one account on the Jaya 99 platform. Creating multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — is strictly prohibited and will result in all associated accounts being closed and balances forfeited.

When registering your Jaya 99 account, you must provide accurate and complete information. This includes your real name, a valid mobile number, and a working email address. Providing false, misleading, or incomplete information is a breach of these Terms and may result in account closure without notice.

You are solely responsible for maintaining the confidentiality of your Jaya 99 login credentials. Any activity that occurs under your account is your responsibility. If you suspect that your account has been accessed without your authorisation, you must contact Jaya 99 support immediately at [email protected].

• Do not share your password with anyone, including Jaya 99 support staff.
• Use a strong, unique password that you do not use on other platforms.
• Log out of your account when using shared or public devices.
• Enable any additional security features available in your account settings.

4 Deposits and Withdrawals

Jaya 99 supports deposits and withdrawals via bKash, Nagad, and Rocket. These are the only payment methods currently accepted on the platform. Jaya 99 does not accept cash deposits or transfers from third-party accounts that do not belong to the registered account holder.

All deposits are credited to your Jaya 99 account balance immediately upon confirmation from the payment provider. If a deposit does not appear in your account within 15 minutes, please contact support with your transaction reference number.

Withdrawal requests are processed by the Jaya 99 payments team during normal operating hours. The target processing time for standard withdrawals is 15 minutes. VIP players are prioritised and typically receive their funds within 5 minutes. The following conditions apply to all withdrawals:

• Withdrawals can only be made to the same payment method used for the most recent deposit.
• The minimum withdrawal amount is stated in your account dashboard and may vary by payment method.
• Any active bonus wagering requirements must be completed before a withdrawal can be processed.
• Jaya 99 reserves the right to request identity verification before processing any withdrawal.
• Withdrawals will not be processed to third-party accounts under any circumstances.

5 Bonuses and Promotions

Jaya 99 offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms stated on the Promotions page at the time the bonus is claimed. The following general conditions apply to all Jaya 99 bonuses:

• Each bonus can only be claimed once per player, per household, and per IP address unless otherwise stated.
• Bonuses must be wagered the specified number of times before any winnings derived from bonus funds can be withdrawn.
• Wagering requirements must be completed within the validity period stated for each bonus. Expired bonuses are forfeited automatically.
• Jaya 99 reserves the right to withdraw any bonus offer at any time without prior notice.
• Bonuses cannot be transferred between accounts or exchanged for cash directly.
• If a withdrawal is requested before wagering requirements are met, the bonus and any associated winnings will be forfeited.

Jaya 99 monitors bonus usage closely. Any player found to be exploiting bonuses — including but not limited to placing low-risk bets to meet wagering requirements, using multiple accounts to claim the same bonus, or coordinating with other players to abuse promotional offers — will have their bonus forfeited and may have their account suspended.

6 Game Rules and Fair Play

All games available on the Jaya 99 platform use certified random number generators (RNG) that have been independently tested and verified. The outcomes of all games are genuinely random and cannot be influenced by Jaya 99 or by any player.

Each game on the Jaya 99 platform has its own specific rules, which are accessible within the game interface. Players are responsible for understanding the rules of any game before placing bets. Jaya 99 is not responsible for losses incurred due to a player's misunderstanding of game rules.

In the event of a technical malfunction during a game, the affected round will be voided and any bets placed during that round will be returned to the player's account. Jaya 99 will not honour payouts resulting from software errors, display errors, or any other technical fault that produces an incorrect result.

• Game results displayed on your screen are final once confirmed by the Jaya 99 server.
• Disconnection during a game round does not automatically void the bet — the round will be completed by the server.
• Any attempt to use software, scripts, or tools to gain an unfair advantage in any Jaya 99 game is strictly prohibited.

7 Prohibited Conduct

The following activities are strictly prohibited on the Jaya 99 platform. Engaging in any of these activities will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:

• Creating more than one account on the Jaya 99 platform.
• Providing false identity information during registration or verification.
• Using the platform for money laundering or any other illegal financial activity.
• Attempting to hack, reverse-engineer, or otherwise interfere with the Jaya 99 platform or its software.
• Using automated bots, scripts, or any software to interact with the platform in place of a human player.
• Colluding with other players to gain an unfair advantage in any game.
• Exploiting software bugs or errors to obtain winnings that would not otherwise be payable.
• Threatening, harassing, or abusing Jaya 99 staff or other players in any communication channel.
• Depositing funds obtained through fraudulent means, including stolen payment credentials.

8 Account Suspension and Termination

Jaya 99 reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Suspected fraudulent activity, money laundering, or other illegal conduct.
• Failure to complete identity verification within the required timeframe.
• Chargebacks or disputed transactions initiated by the player.
• Requests from regulatory or law enforcement authorities.
• Inactivity for a period exceeding 12 consecutive months.

If your account is suspended pending investigation, your balance will be held securely and will be returned to you if the investigation concludes in your favour. If the investigation confirms a breach of these Terms, your balance may be forfeited in whole or in part depending on the nature of the breach.

Players who wish to close their own account voluntarily may do so by contacting Jaya 99 support at [email protected]. Any remaining balance will be withdrawn to your registered payment method before the account is closed, provided all verification requirements have been met.

9 Responsible Gaming

Jaya 99 is committed to promoting responsible gaming. We believe that gaming should be an enjoyable form of entertainment, not a source of financial hardship or personal distress. The following tools are available to all Jaya 99 players directly from their account settings:

• Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit into your Jaya 99 account.
• Session Time Reminders: Configure alerts that notify you when you have been playing for a set period of time.
• Self-Exclusion: Temporarily or permanently exclude yourself from the Jaya 99 platform. Self-exclusion takes effect immediately and cannot be reversed during the chosen exclusion period.
• Reality Checks: Periodic pop-up reminders showing how long you have been playing and your net gaming activity during the session.

If you are concerned about your gaming habits or those of someone you know, please visit the Responsible Gaming page for more information and resources. You can also contact our support team at any time — they are trained to assist players who need help managing their gaming activity.

10 Privacy and Data Protection

Jaya 99 collects and processes personal data in accordance with our Privacy Policy, which is available at /privacy-policy. By using the Jaya 99 platform, you consent to the collection and use of your personal data as described in that policy.

Jaya 99 will never sell your personal data to third parties. Your data is used solely for the purposes of operating your account, processing transactions, verifying your identity, and improving the Jaya 99 platform. All data is stored securely using industry-standard encryption.

You have the right to request access to the personal data Jaya 99 holds about you, to request corrections to inaccurate data, and to request deletion of your data subject to legal and regulatory retention requirements. To exercise any of these rights, contact us at [email protected].

11 Limitation of Liability

Jaya 99 provides its platform on an "as is" and "as available" basis. While we make every effort to ensure the platform operates reliably and without interruption, we cannot guarantee that the service will always be available, error-free, or free from technical issues.

To the maximum extent permitted by applicable law, Jaya 99 shall not be liable for any direct, indirect, incidental, special, or consequential losses arising from:

• Your use of or inability to use the Jaya 99 platform.
• Any interruption, suspension, or termination of the platform or any game.
• Unauthorised access to your account resulting from your failure to keep your credentials secure.
• Any loss of data, profits, or goodwill arising from your use of the platform.
• Technical malfunctions, server downtime, or connectivity issues beyond our reasonable control.

Nothing in these Terms limits Jaya 99's liability for fraud, gross negligence, or any other liability that cannot be excluded under applicable law.

12 Changes to These Terms

Jaya 99 reserves the right to amend, update, or replace these Terms and Conditions at any time. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.

It is your responsibility to review these Terms periodically to stay informed of any changes. Your continued use of the Jaya 99 platform following the publication of updated Terms constitutes your acceptance of those changes. If you do not agree with any updated Terms, you must stop using the platform and contact support to close your account.

13 Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any point, please do not hesitate to contact the Jaya 99 support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available directly from your Jaya 99 account dashboard
• Response Time: Live chat responses within 2 minutes; email responses within 4 hours

For responsible gaming support, account closure requests, or complaints, please mark your email subject line clearly so our team can prioritise your message appropriately.