At Jaya 99, we believe gaming should always be fun — never stressful, never harmful. That is why we have built a full set of responsible gaming tools directly into the platform, so every player in Bangladesh can enjoy Jaya 99 on their own terms, at their own pace.
Our Commitment
Jaya 99 is built for entertainment. We want every player in Bangladesh to enjoy our games — slots, live casino, fishing, and more — without ever feeling like gaming is taking over their life. Responsible gaming is not just a policy page for us; it is something we actively build into the platform every single day.
We know that for most players, Jaya 99 is a fun way to relax after a long day. But we also know that for a small number of people, gaming can become a problem. That is why Jaya 99 provides practical tools — deposit limits, session reminders, self-exclusion, and more — so you always stay in the driver's seat.
If you ever feel that your gaming is getting out of hand, or if someone you know seems to be struggling, please use the tools on this page or contact our support team directly. There is no judgment here — just genuine help.
Our Promise: Jaya 99 will never pressure you to deposit more than you are comfortable with. We will never send you promotional messages if you have opted out. And we will always make it easy to take a break or close your account.
You should play because you want to, not because you feel you have to. Jaya 99 is here for fun — and fun only.
Never use rent money, savings, or borrowed funds to play. Set a budget before you start and stick to it.
It is easy to lose track of time when you are enjoying a game. Use Jaya 99's session reminders to keep your sessions balanced.
If gaming is causing tension with family or friends, that is a sign to take a step back. Jaya 99's tools make it easy to pause.
Built-In Safety Tools
Every tool below is available free of charge to all registered Jaya 99 players. Access them anytime from your account settings.
Set a daily, weekly, or monthly deposit cap on your Jaya 99 account. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 24-hour cooling-off period.
Choose how long you want to play in a single session — 30 minutes, 1 hour, or a custom duration. When your time is up, Jaya 99 will send you a clear reminder so you can decide whether to continue or log out and take a break.
Need a short break from Jaya 99? Activate a cool-off period of 1 day, 7 days, or 30 days. During this time your account is temporarily suspended — you cannot log in, deposit, or place bets. Your balance is safely held until the period ends.
If you feel you need a longer break, Jaya 99's self-exclusion tool lets you close your account for 6 months, 1 year, or permanently. Self-exclusion takes effect within 2 minutes of your request and cannot be reversed during the chosen period.
Set a maximum amount you are willing to lose in a day, week, or month. Once your loss limit is reached, Jaya 99 will automatically prevent further bets until the period resets. This tool helps you protect your bankroll without having to track every bet manually.
Reality check alerts pop up at regular intervals during your gaming session to show you how long you have been playing and how much you have wagered. These gentle nudges help you stay aware of your activity without interrupting the fun.
Step by Step
Setting up your responsible gaming preferences on Jaya 99 takes less than two minutes. Here is how to do it:
Visit jaya-99.org and log in using your registered mobile number and password. If you do not have an account yet, registration takes under a minute.
Click on your profile icon in the top right corner of the screen and select "Account Settings" from the dropdown menu.
In the settings menu, find the "Responsible Gaming" section. All available tools — deposit limits, session reminders, cool-off, and self-exclusion — are listed here.
Select the tool you want, enter your preferred limit or duration, and confirm. Most tools take effect immediately. You will receive a confirmation notification.
If you have any trouble activating a tool, or if you want to request self-exclusion urgently, contact our support team via live chat or email at [email protected]. We are available 24/7.
Available Tools at a Glance
Daily / weekly / monthly caps. Reductions instant; increases require 24h cooling period.
Custom session duration alerts. Get notified when your chosen play time is up.
1 day, 7 days, or 30 days. Account suspended; balance held safely.
6 months, 1 year, or permanent. Takes effect in under 2 minutes.
Daily / weekly / monthly loss caps. Bets blocked automatically when limit is hit.
Regular pop-up reminders showing session time and total wagered amount.
Need Immediate Help? If you want to self-exclude right now, do not wait — contact our support team via live chat and we will activate it for you instantly, even before you can access your account settings.
Know the Signs
Problem gambling can affect anyone, regardless of how experienced a player they are. The earlier you recognise the signs, the easier it is to get back in control. Here are some common warning signs to watch out for — in yourself or someone you know:
Spending more money on gaming than you originally planned, or chasing losses by depositing more to try to win back what you lost.
Losing track of time while playing, or spending significantly more hours gaming than you intended to.
Feeling anxious, irritable, or restless when you are not able to play, or when you try to cut down on gaming.
Neglecting family, friends, work, or other responsibilities because of time or money spent on gaming.
Hiding your gaming activity from family members, or lying about how much time or money you spend on Jaya 99.
Borrowing money, selling possessions, or using essential funds (rent, food, bills) to fund gaming activity.
Repeatedly trying to stop or cut down on gaming but finding it difficult or impossible to do so.
If you recognise any of these signs: Please reach out to our support team at [email protected] or use the self-exclusion tool in your account settings. You do not have to deal with this alone.
Self-Assessment
Answer these questions honestly. If you answer "yes" to three or more, we strongly recommend using Jaya 99's responsible gaming tools or speaking to our support team.
This is not a clinical diagnosis. It is a simple awareness check. If your answers concern you, please contact our support team or activate a cool-off period or self-exclusion from your account settings right away.
Age Verification
Jaya 99 is an adult gaming platform. We do not allow anyone under the age of 18 to register or play on our platform. This is not just a legal requirement — it is something we genuinely care about.
During registration, all players must confirm they are 18 or older. We also conduct random age verification checks and require KYC (Know Your Customer) documentation for all accounts before withdrawals are processed. Any account found to belong to a minor is immediately closed and all funds are returned.
If you are a parent or guardian and you are concerned that a minor in your household may be accessing Jaya 99, please contact us immediately at [email protected]. We will investigate and act without delay.
Parental Controls: We recommend using device-level parental control software to restrict access to online gaming platforms for minors in your household. Jaya 99 fully supports the use of such tools alongside our own age verification measures.
All players must confirm they are 18+ when creating a Jaya 99 account. False declarations result in permanent account closure.
Before any withdrawal is processed, players must submit a valid government-issued ID confirming their age and identity.
Jaya 99 conducts random age and identity checks on active accounts as an additional layer of protection.
Any account confirmed to belong to a person under 18 is closed immediately and all deposits are returned in full.
Common Questions